All products are priced in GB Pounds Sterling and our payment processor is PayPay for both payments made with cards or PayPal balances.
Due to to the new GPSR legislation which came into effect on 13th December 2024 I am currently unable to ship to Northern Ireland until further notice.
Orders under £12.00: £1.95 (Royal Mail Second Class)
Orders £12.00 – £70.00: £3.99 (Royal Mail Tracked 48)
Orders over £70.00: £5.99 (Royal Mail Tracked 48)
Orders are dispatched within 3 working days (excluding weekends and bank holidays)
After your order has been processed, you will receive an email notification with a Royal Mail tracking number. If you click on the number you can check the delivery status of your order. Please be aware it can take an hour or two before the tracking number is fully registered and any tracking information is displayed.
Your parcel will be sent to the delivery address provided at the checkout stage, so please check these details in your order confirmation email and contact us immediately if you identify an error which needs to be corrected.
If your order does not arrive within 5 working days from the date of dispatch, please email: info@eclecticminx.co.uk so I can investigate further.
Delays caused by Royal Mail are out of our control and therefore we cannot be held responsible if your order arrives late.
Delivery (International)
Due to to the new GPSR legislation which came into effect on 13th December 2024 I am currently unable to ship to Europe (including EEA & EFTA countries) until further notice.
Orders under £12.00: £12.00 (Royal Mail International Tracked)
Orders £12.00 – £70.00: £22.00 (Royal Mail International Tracked)
Orders over £70.00: £35.00 (Royal Mail International Tracked)
Orders are dispatched within 3 working days (excluding weekends and bank holidays)
Taxes and Duties: You may be subjected to local import customs charges in your own country at the time of delivery. These charges are not included in the delivery cost. In this case you’ll be contacted by customs in your country to pay any duties/taxes and a handling fee before the parcel is released for delivery. It takes at least 48 hours for your package to reach you after it clears customs.
If you refuse to pay any customs duties/taxes due or fail to claim your parcel, this will usually be returned to us after a short period of time has elapsed (which can be up to 3 months). Once we receive your parcel we will issue you with a refund, minus any shipping costs incurred.
Returns
I aim to provide full details and accurate images for all products, however colours may vary on different monitors. If you have any questions about a product, please contact me via email so I can answer any questions before you make a purchase.
If you are unhappy in any way with your purchase, please send me a message within seven days of receipt. If you are unsatisfied, you can return the item, unused and unopened in their original condition within 28 days of receipt of your order (this does not affect your statutory rights) and I will provide a full refund including postage as long as the postage is not greater than the original postage charged. This only applies to UK customers.
We highly recommend that you use a shipping service that includes tracking, or purchase shipping insurance to cover the value of the item(s) you are returning. Unfortunately some parcels can get lost in transit and until we receive your returned item(s) we cannot issue you with a refund.
Customers in other countries should contact us.
Packaging
I use recycled packaging wherever possible.
